Privacy Policy

1. About Us

Somerset Equine Water Treadmill & Rehabilitation Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

2. Our Contact Details

Data Controller: Somerset Equine Water Treadmill & Rehabilitation Ltd.

Business Address: Hill Farm, Burtle Road, Burtle, Somerset, TA7 8NB

Email: watertreadmill@gmail.com

Telephone: 07766 225696

3. Personal Data We Collect

We collect and process the following types of personal data:

Directly from you:

• •Full Name
• •Address
• •Telephone Number
• •Email Address
• •Horse(s) details (name, age, medical history, behavioural notes, etc.)
• •Booking and service information
• •Payment information (processed securely via third-party payment providers — we do not store your card details)

Automatically via our website:

• •IP Address
• •Browser Type and Version
• •Pages Visited and Actions Taken
• •Device Information
• •Cookies and Usage Data (see Section 10)

4. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so, including:

5. How We Use Your Personal Data

We use your personal data to:

• •Manage and deliver our services.
• •Respond to enquiries and provide customer support.
• •Process bookings and payments.
• •Communicate with you about your bookings or horse(s).
• •Send marketing communications if you have given us consent.
• •Ensure the safety and welfare of your horse(s) while in our care.
• •Improve our website and services.

6. Who We Share Your Data With

We only share your data when necessary:

• •
  Service Providers: For booking management, email communication, and secure payment processing.
• •
  Professional Advisors: (e.g., vets or farriers) if necessary for the welfare of your horse, with your consent where appropriate.
• •
  Legal or Regulatory Authorities: Where required by law.

We will never sell or rent your personal data.

7. Data Retention

We retain personal data only as long as necessary to:

• •Fulfil the purpose it was collected for.
• •Comply with legal and accounting requirements.
• •Handle disputes or complaints.

Data is securely deleted or anonymised when no longer required.

8. Your Rights Under UK GDPR

You have the right to:

• •Access your personal data.
• •Correct inaccurate or incomplete data.
• •Request erasure ("the right to be forgotten").
• •Restrict or object to processing.
• •Data portability (to transfer your data to another provider).
• •Withdraw consent (for marketing or optional processing).

To exercise your rights, contact us at watertreadmill@gmail.com. We will respond within one month.

9. International Transfers

We do not routinely transfer personal data outside the UK. If this becomes necessary, we will ensure that appropriate safeguards are in place.

10. Cookies

Our website uses cookies to improve your browsing experience. You can accept or refuse cookies via your browser settings. For more information, see our separate Cookie Policy.

11. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it from loss, misuse, unauthorised access, or disclosure.

12. Complaints

If you are unhappy with how we handle your data, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

www.ico.org.uk

Helpline: 0303 123 1113

13. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this policy or your data rights, please contact:

Somerset Equine Water Treadmill & Rehabilitation Ltd.

Address: Hill Farm, Burtle Road, Burtle, Somerset, TA7 8NB

Email: watertreadmill@gmail.com

Telephone: 07766 225696